Intellcare is a cloud-ready application. We have deployed our cloud-based health services on public network for easy access, sharing of resources, isolated dataset, and reducing the upfront cost to launch a setup. For clients that want a quick solution (for telemedicine vans etc.), we have deployed cloud-based health services on their private cloud. If you have any such requirements, Intellcare cloud hosting is the solution for you.
Intellcare is built on easy deployment architecture to serve organizational service needs that may change with time. Its onsite deployment is suitable for a dynamic and growing setup with central deployment and distributed/centralized service needs. We have set up multiple onsite deployments for various clients successfully, who required the system to operate in accordance to their organizational security standards.
If you have any such requirements, you can consider our onsite hosting solution.
Intellcare is developed in consideration of the domain standards and conventions to fulfill system requirements, and to best suit the automation of services. In case there is already a running setup with manual or automated solutions, we provide the following services for a smooth migration:
Training involves learning and development of skills for application users. Our training sessions are meant to improve the performance of individual roles and tasks. We offer training options like onsite, remote sessions, group trainings and video tutorials etc. to suit the organization’s needs. Domain experts conduct our sessions through a structured program. Training plans are published beforehand. Post-training evaluation and user feedback are obtained to assess the level of satisfaction. Implementation is the most critical stage, especially in the healthcare domain. To tackle this challenge, we devise a detailed strategy with a concrete implementation plan for each application’s launch. We prefer a phase-wise launch of each application with the parallel-run and go-live stages. Each user group is different in their training and implementation needs, so our skilled project managers plan this activity in consultation with the organization.
Executive buy-in, resource needs, proper planning and execution for smooth process and quick results are the key to implementation planning. We execute and control these major stages but help make the transition in implementation easier and smoother that leads towards success.
The company includes a specialized department that manages application services during the support and maintenance period of the project. It consists of resources with specialization in relevant fields, and is capable of providing on-site, online or back-office support (as desired by the client). A full-time helpdesk is maintained in the back-office to attend to the client or user complaints. Custom-built software components are also maintained, and a software development team is available to provide maintenance and customization to the application accordingly. Our managed services are ISMS 27001 and QMS 9001 certified. Quality of Service measures are defined for each project/client, and routine reporting is ensured for delivery of service according to the defined metrics for successful running projects under the Service Level Agreement (SLA).
Intellcare Teleconsultation is a web-based system that allows remote areas to access healthcare services from qualified healthcare centres. It includes functional capabilities that cover patient registration, appointment scheduling, audio-video calling, file sharing and text chat. It is optimized to work seamlessly over low-bandwidth connections; our teleconsultation solution has been tested over high-latency, low-capacity networks. Intellcare Teleconsultation can also be integrated with the EMR component of Intellcare HMIS, allowing patient medical records to be saved for future reference.
Intellcare Telemedicine builds upon Intellcare Teleconsultation by integrating a number of digital clinical sensors (pulse oximeter, ECG, blood pressure etc.). With our telemedicine kit (available at all telemedicine centers), physicians can view vital patient statistics at central healthcare facilities during telemedicine sessions, greatly assisting in diagnosing patient complaints and rendering medical advice. For more details Click Here
To provide a custom solution for improving access to healthcare and medical advice in remote areas, especially during times of natural disasters, Intellcare Telemedicine has been adapted for deployment in ambulance-sized vans, which communicate with doctors and specialists in central healthcare facilities over 3G/4G or VSAT links.
This is a version of Intellcare Telemedicine solution customized as a patient’s vitals monitoring device. It can fit into a medic’s backpack, and patient’s vitals information can be sent to physicians in central healthcare facilities for their expert opinion, diagnosis and treatment.
Easily define and manage the complete structural hierarchy of the hospital!
Simply manage the employee application structure, assign roles to employees based on their appointment!
Save official and personal information of each employee in the database!
Add and manage each patient’s record in the database!
Allow patient’s access to the Patient Portal to organize their own clinical data and manage the communication with hospital staff!
Intellcare’s Duty Roster effortlessly helps to assign duties and shifts to the hospital employees!
For each employee in the hospital, duties can be assigned through this feature of the software!
Easily confirm patient appointments with the doctor according to the duty roster!
Systematically manage the patient’s records for the hospital IPD!
Allow authorized users to generate laboratory orders!
Automatically generate radiology orders!
Manage the generation of cardiology orders!
Setup a complete pharmacy online!
Generate and print essential stock reports!
Get run-time visualization of OPD metrics and key performance indicators!
Capture end-to-end OT activities for patients!
Enable all business processes for the GYN/OBS!
Complete monitoring of ICU/CCU activities!
Provide quality Paediatric clinical services!
Accurate and timely vaccine inventory management!
Capture all relevant data for an ER Patient!
Schedule and maintain Physiotherapy sessions for patients!
Cover relevant processes for diet management!
Streamline the billing and reimbursement process!
Register and launch complaints efficiently!
Track and record the collection and disposal of waste!
Maintain and schedule the periodic maintenance of medical equipment!
Manage the sterile equipment for timely patient care!
Cover the complete donation and blood requisition process flows!
The telemedicine module handles processes involved in an online meeting with the patient.
Pakistan’s first paper-free hospital – The Indus Hospital – was established in Karachi, Pakistan as a
joint venture of the Ruffaydah Foundation and the Islamic Mission Hospital Trust in 2005. The
hospital commenced its operations in a renovated, state-of-the-art hospital building in July 2007. A
team of local and expatriate Pakistani doctors provide specialized medical care to the public free of
charge, where patients come in not only from Karachi itself, but also from surrounding areas far and
wide. The tertiary care facilities emphasize innovation and research, and are complemented by
community outreach programs focusing on prevention and early detection of disease.
Intellcare has been implemented at Indus Hospital providing it with a strategic advantage to save lives through improvements in global health, and creating opportunities for scientists and social entrepreneurs that maximize the impact of health interventions in low-income communities.
The Trust for Rural Uplift and Community Education (TRUCE) was founded in 2000 to empower rural communities and improve living standards through literacy, skills development and basic education. One of its major programmes is the Yasmin Mahmud Mother and Child Healthcare Center established in 2009 to address the high incidence of preventable diseases and alarming rates of maternal and infant mortality among the target community. The center is staffed by a doctor and trained nurses providing basic healthcare and outpatient services comprising of a pharmacy, ward, labour room and child delivery facilities.
YMCHC’s staff has full access to online resources through state-of-the-art wireless connectivity via satellite provided along with Intellcare. They are managing patients using the Intellcare’s hospital management system has been deployed with IT hardware, software, telemedicine and video conferencing, support & maintenance as well as training facilities to the trust.
YMCHC is a success story for Intellcare! It effectively delivered business process enhancements by automating and optimizing the existing processes with industry best practices, while reducing manual process overhead, improving transparency and operational efficiency at TRUCE.
This project involved over 40 hospitals that were capable of delivering services and providing treatment to a large pool of patients daily. The chain of hospitals has specialized health care units, mainly looking after the surgical diseases and their efficient treatment. Intellcare was deployed at these hospitals as a single organization, multi-site deployment with a mix of on-site and remote data center hosting. A phase-wise implementation was carried out for a period spanning 2 years. Extensive trainings were also given to around 3000 end-users. Our scope covered server side, ICT hardware, end-user devices, campus networking, EMR software, implementation, training and managed services.
Pakistan Petroleum Limited (PPL) is a major oil and gas contributor in Pakistan involved in the exploration of natural gas at various oil fields such as Sui gas field in Baluchistan. As part of their corporate social responsibility, they have developed a hospital and several health care facilities for the field communities and their staff. After Intellcare’s successful implementation at the PPL Head Office medical center and urban sites, our services have been extended to serve the complete healthcare network of PPL including the Sui Field hospital and four remote oil fields healthcare facilities at Adhi, Gambat, Kandhkot and Mazarani. A cloud-based Intellcare deployment is served from the PPL data center. There is an on-going service level agreement that has had a consistent 99.99% uptime. A comprehensive end-user training, as well as 9 years support period have followed the implementation.
Arshad Clinic, a subsidiary of Dr. Arshad Health Associates, has over 30 years of experience in providing health services along with specialized treatments. They have been taking over the responsibility of all health and medical requirements of organizations, corporates and missions, by extensively designing their health policies according to their needs and locations, on international standards of Health and Safety and provisioning of consultancy. The Intellcare modules for EMR and clinical management, including the enterprise modules, have been successfully deployed at the clinic focusing on outpatient and other areas. In addition, the clinic has also been provided the Intellcare support, maintenance and managed services. Intellcare’s cloud site has been serving Arshad clinic since 2016 with a 99.9% uptime.
Oil and Gas Development Company Limited (OGDCL) is a multinational and leading provider of oil and gas in Pakistan. It is involved in exploring, drilling, refining and selling oil and gas, and considered the market leader in terms of reserves, production and acreage. It is also the largest company in Pakistan in terms of market capitalisation, and repeatedly ranked among the Forbes Global 2000. For OGDCL, the end-to-end Intellcare solution encompassed a centralized cloud based EMR solution, integrated with their Financial ERP system. We were involved with application design, development, deployment, legacy data import and insurance, reimbursement and billing services customization, training, support and maintenance. There was also integration with third-party pharmacies for prescriptions, dispensation, billing and accounting purposes.
Zubeda Khaliq Memorial Trust was established in 1980 to provide healthcare to the people of Baltistan free of cost. Opening in 2011, the ZKM Free Hospital in Sermik is now a 75-bed hospital with two operation theaters, X-ray facility, OPD, pathology laboratory, dispensary, labor room with 4 beds and a maternity ward. Medical officers operate the hospital but specialist doctors from Pakistan and across the world are invited to serve at the hospital for one to 8 weeks.
Intellcare was setup at ZKMFH to enhance the efficiency of healthcare services for the rural community. Intellcare’s implementation, support and maintenance involved satellite connectivity, telemedicine services, and video conferencing infrastructure as well training for the software users.
According to one doctor, “The Intellcare implementation on our current system has significantly improved processes by automating, optimizing and aligning the existing business processes with industry best practices, while reducing manual process overheads, and improving the overall transparency & operational efficiency at ZKMFH.”
The pioneer of the natural gas industry in the country, Pakistan Petroleum Limited (PPL) has been a frontline player in the energy sector since the mid-1950s. As a major supplier of natural gas, PPL today contributes around 20 percent of Pakistan’s total natural gas supplies besides producing crude oil, Natural Gas Liquid and Liquefied Petroleum Gas. In 2016, the Intellcare solution with on-site hosting was completed for PPL to automate their clinics. Pakistan Petroleum Limited commended the product in their newsletter’s November 2016 edition. A senior PPL official has praised Intellcare by saying: “The Intellcare system is a powerful, flexible, easy to use application, designed and developed using state-of-the-art technology to deliver real conceivable benefits. It is an integrated end–to-end web-based system that provides relevant information from anywhere in the world via secure internet connectivity to support the doctors in effective decision making.”
Dr. Shahid Mahmud, Chairman & CEO, Interactive Group, is the creative mind behind the Intellcare software suite. His aspiration to make healthcare more efficient and reliable through automation for the public and private sector has lead Intellcare to become a comprehensive and must-have solution for healthcare facilities. Dr. Shahid has more than 31 years of professional experience in the field of ICT. He has served on various federal committees of the Government of Pakistan, addressing the formulation and implementation of the National Telecom and IT policies. Dr. Mahmud is the 2016 Distinguished Eisenhower Fellow. He has been the founder director and shareholder of Paktel Limited, Indus Vision, Pak Globalstar (Pvt) Limited, SHOA (Pvt) Limited, and Shaheen Pay TV (Pvt) Limited. He has also served as a Director of Askari Bank for over six years. He is active in several philanthropic activities, working with youth-oriented and community service projects such as Buraq Planetary Society. He has been closely involved in ensuring the success of Intellcare at TRUCE, Begum Mehmooda Welfare Trust and Zubaida Khaliq Memorial Free Hospital. Dr. Shahid has a PhD in Computer Sciences from Coventry University, United Kingdom. He has a Master’s degree in Defense & Strategic Studies from National Defense University, Islamabad and an Engineering Degree from NED University, Pakistan. In recognition for having spent his entire career in promoting IT in Pakistan, Dr. Mahmud was given the Lifetime Achievement Award at the 12th Teradata National IT Excellence Awards for 2014.
Usman Yousuf, CEO, UAE at Interactive Group, is leading the Intellcare business strategy for the Middle East operations and forging key partnerships and alliances. He previously worked with the United Nations Office for Project Services (UNOPS) in business development with a regional IT firm. Mr. Yousuf holds a Masters in Business Administration from London Business School and an Undergraduate degree in Mass Communication graduating Magna Cum Laude from the American University of Sharjah. In addition to being a certified Project Management Professional (PMP), he is also certified in logistics and The Open Group Architecture Framework 9 (TOGAF 9 Level 2).
Dr. Saad Liaquat is the Head of Product and Solution Development at Interactive Group of Companies. His primary responsibilities include managing the Group’s products and solutions development and designing information management tools that contribute to solving pressing issues of our society. With over 15 years of experience in research and product development at organizations across Asia and Europe, Saad is now actively engaged in expanding the product portfolio of the Group and enabling new markets in the region to benefit from these products. Saad is member of Pakistan’s Higher Education Commission’s (HEC) Innovation Steering Committee, which is tasked with policy development for improving research commercialization in Pakistani universities. The Committee is also managing the rollout of HEC’s US$ 30 million Technology Development Fund to further strengthen innovation and entrepreneurship activities amongst Pakistani youth. Saad is also a member of the HEC’s National Scholarship Management Committee and a registered engineer with the Pakistan Engineering Council. Saad holds a Bachelor’s degree in Software Engineering, a Master’s Degrees in Computer Engineering and a PhD in Computer Science. He has previously worked at the European Organization for Nuclear Research (CERN, Switzerland), various universities and private sector organizations in the UK.
Haroon Ur Rasheed is a Senior Manager for Intellcare and has been working on technical project management, system engineering, analysis, design and functional management for over 10 years. His professional career started as a software developer working on web technologies, desktop applications and enterprise solutions. He is trained in HL7, PMP, OCP and Service Management ISMS. He is also a Software Engineering Process Group (SEPG) member for the CMMI implementation. In addition to his professional career, Haroon has taught computer science subjects including Object-Oriented Programming, Web Development, Software Engineering, Data Structures at Quaid-i-Azam University and Arid Agriculture University. He has a Master’s Degree in Software Systems and Engineering and M.Sc. in Computer Science.
Raheel Mehboob Sheikh is a Senior Manager at Interactive Group, responsible for the Quality Assurance functions. He has over 13 years of experience in software engineering and led the organization’s successful CMMI Level 3 appraisal. He is currently leading Interactive Group’s CMMI Level 5 appraisal process. He has been engaged with executive management, software development teams, project management and support teams to ensure CMMI process adherence within the organization in essence and practice. He leads the Software Engineering Process Group (SEPG) and plans the process improvement activities. Over the years, he has worked as a software test engineer, QC team lead, and QC manager. His work has spanned several business domains, including healthcare management systems, business automation systems, ERP systems and workflow management applications. He is a certified Appraisal Team Member, has a Master’s degree in Project Management from SZABIST, Pakistan and a Bachelor of Science (Hons.) from Memorial University of Newfoundland, Canada with majors in Software Engineering.
Imtiaz started his professional career as Assistant Manager IT Department in a specialized Hospital where he managed their IT services for 10 years. He later on joined Interactive Group as a System Analyst as part of the Intellcare team in 2010. Since 2012, he has been leading the Intellcare implementation team, and has led the product implementation at over 20 client sites. His team also undertakes all the user training and documentation. He is managing the support of pre-sales activities and providing invaluable input to the product as a subject matter expert as well.
Intellcare interfaces perfectly with third party applications such as SAP and Oracle ERP ensuring data consistency with the goal of streamlining and eliminating redundancies. Intellcare can provide multiple types of two way Information Exchange Formats including HL7, Web services and database Migration Table.
In addition to Intellcare’s built-in Pharmacy module, Intellcare is also capable of integrating with third-party stock or inventory systems. Intellcare uses a two-way integration with external modules such as those in SAP using web services API to send and receive pharmacy data.
Intellcare offers an additional security feature by providing biometric identification and verification. You can use biometric identification (facial or fingerprint) to add or update patients as well as family members, and also search for patients within the Intellcare medical records. You can also use biometrics for visit confirmation and management, i.e. visitor check-in/check-out as well as CNIC based automated information entry.
Dr. Wasim Bhatti is the Senior Manager for Software Development, and has lead the development of Intellcare design, development and customization from 2015 till 2017. He has over 12 years of experience working in software development, application/database design, integration and implementation. His core competencies include technical management, project management, process improvement, programming, software architecture and design. He has served Intellcare in various roles including lead architect, product owner and a member of the Software Engineering Process Group member. He holds a PhD. degree in Computer Science, a Master’s degree in Engineering Management from CASE, UET, Taxila, Pakistan, and also a Master’s degree in Computer Science from UAAR, Pakistan.
Armoghan Asif has lead the design and architecture of Intellcare at its inception. His in-depth knowledge and experience of healthcare IT systems in the US and Pakistan markets helped in adding new and innovative features to the Intellcare product.
Dr. Muhammad Asif Razzaq is a dental surgeon with 12 years of experience of working in the Pakistan Army. He has worked at various dental units, undertaking a variety of roles including administratively running a dental clinic and carrying out multiple dental procedures as a general dentist. Through his career, he has gained comprehensive experience in supervising implementation of electronic medical records at Pakistan Army hospitals and dental units. Dr. Razzaq has been an asset in providing consultation for Intellcare’s modules related to dental care.
Major General (Retd.) Amjad Fahim graduated from Khyber Medical College Peshawar in 1981 and then joined the Pakistan Army as a physician. He has remained on many field, staff and instructional appointments within the country and abroad. He has commanded three hospitals of different capacities including Military Hospital Rawalpindi, which is the largest tertiary care hospital of the Armed Forces. He was closely involved in developing the Hospital Management System for Army hospitals and in the construction and design of the new Military Hospital complex in Rawalpindi, Pakistan. He has been on the MSc. Advance Hospital Management faculty of Armed Forces Post Graduate Medical Institute (AFPGMI), and Quaid-e-Azam University, Islamabad for 14 years up till 2014. Since 2015, he has worked as National Program Manager (Health) for Interactive Group of companies and an in-house consultant for Intellcare.